On this episode of THRIVE—now sponsored by Workamajig —Kelly and Leslie Peters, author of Finding Time to Lead, discuss the importance of being human at inflection points where ambiguity and fear arise.

On this episode of THRIVE—sponsored by Workamajig —Kelly and Daniel Stillman, author of Good Talk, discuss the intentional design of conversation. Products and teams are conversations. Even organizations are defined by the conversations they can and can’t have. If “we live our lives one conversation at a time”, what would happen if we designed those from a holistic perspective in order to maximizing human connection?

On this episode of THRIVE—sponsored by Workamajig —Kelly talks to Annie Scranton of Pace PR about the many transitions she’s had to move through within the context of integrating agency leadership into her personal life.

On this episode of THRIVE—now sponsored by Workamajig —Kelly and Lauren Bachynski of Steelcase discuss workplace experience design and how agencies can begin to think differently about the impact on productivity and culture, as it relates to creating intentional physical spaces for their teams.

On this episode of THRIVE—now sponsored by Workamajig —Kelly and Paul Boag discuss how to identify your agency’s value by focusing on the knowledge and experience that influences the services you provide.

On this episode of THRIVE—sponsored by Workamajig —Kelly and Erica Shieh of Movement Strategy talk about the importance of cultural exploration and travel for agency employees. The multitude of benefits to your team, your agency, and your clients may surprise you!

On this episode of THRIVE—sponsored by Workamajig —Kelly and Anahita Moghaddam, Founder of Neural Beings, discuss consciousness and contemplative science for creative leaders. Learn how to tap into the power of your own mind and how that can lead to taking the right actions in your life and business. The guided meditation at the end is great for beginners as well.

On this episode of THRIVE—now sponsored by Workamajig —Kelly and Heather Yandow discuss the physiological symptoms of burnout. They provide suggestions on how leaders can get overwhelm under control, as well as the difference between self-care and self-soothing.

On this episode of THRIVE—sponsored by Workamajig —Kelly and Tricia Atkins explore the primary reasons why clients end relationships with their agency partners. They talk about how to identify weaknesses and work to solidify those for repeat reliance or long-term retention.

On this episode of THRIVE—sponsored by Workamajig —Kelly chats with Aaron Rose about the inner work that’s calling so many leaders. They talk about what’s missing when we focus on external tactics, why we resist self-exploration in the first place, and where to start if we want to change our subconscious patterning.

On this episode of THRIVE—sponsored by Workamajig —Kelly aligns with Jay Tinkler of Conduit Strategies in Australia on the concept that we need to enter into partnerships with our clients, employees and associates with trust. As opposed to continuing on the feast or famine cycle, Jay shares why the missing ingredient in business development is that “trust is born from warmth of intention”.

On this episode of THRIVE—now sponsored by Workamajig —Kelly chats with Chris Schembra of 7:47 about the empathy deficit in our society. Chris shares his story about filling the gratitude gap in business, as well as advice for creative and tech agency leaders on why giving works so well from a business development perspective.

On this episode of THRIVE—sponsored by Workamajig —Kelly talks with Dan Englander of Sales Schema about how to increase deal flow. They debate what holds agency leaders back from proactively developing new business—and how they can take the first step toward moving that needle.

On this episode of THRIVE—sponsored by Workamajig —Kelly dances with Carl Smith of Bureau of Digital. They talk about his discovery about getting out of his team’s way, the realities of agency ownership, and the importance of community, shared experiences and peer support as leaders.

On this episode of THRIVE—now sponsored by Workamajig —Kelly connects with York & Chapel’s CTO, Dave Ho, to talk about how agencies are using technology to solve human problems… and by natural extension developing a stronger internal culture. Dave shares his story, some examples, and what it means to him to lead an agency that’s doing good work in the world.

On this episode of THRIVE—now sponsored by Workamajig —Kelly connects with enso co-founder Kirk Souder on how our reality is our beliefs (and how to let go of limiting beliefs). They wax poetic about how leaders can find what sparks their soul, creates profit, and impacts the world in a positive way.

Kelly cuts to the chase with Robin Alex, CEO of Innovate Fast, about what clients want: qualified leads provided to their own business developers in the shortest possible amount of time. They talk about the gap between what marketing agencies do and the wants, impacts and needs of their clients—and how to bridge that in order to increase the longevity of those partnerships.

On this episode of THRIVE—sponsored by Workamajig —Kelly and Joe Apfelbaum of Ajax Union talk about the components of developing relationships that ultimately lead to new business. They dissect what’s important to each party, how to add real value in order to develop trust, and the role that authenticity plays in the process.

On this episode of THRIVE—sponsored by Workamajig —Kelly asks Mike Belasco of Inflow about the Harmonic Triangle approach he recently implemented at his e-commerce marketing agency. They talk about why he felt the need to make a dramatic shift, what he’s gained from being authentic (and vulnerable), and how the frameworks actually works. If you’re wondering how or what changes to make in your agency for the benefit of all, this episode is not to be missed.

On this episode of THRIVE—now sponsored by Workamajig —Kelly chats with Nitzan Shaer of WEVO about the myriad issues with post-launch conversion optimization of websites, micro-sites, landing pages, videos and more. They talk about why merely adhering to best practices in web design is no longer enough.

On this episode of THRIVE—now sponsored by Workamajig —Kelly talks with Kim Barrett from Your Social Voice in Perth, Australia about the ever-evolving landscape of Facebook ads. They theorize about why 80% of businesses fail at effective paid media, as well as the most common mistakes made by agencies and in-house teams.

On this episode of THRIVE—now sponsored by Workamajig —Kelly has a heart to heart with Becky Wang of Crossbeat, a content and innovation studio in New York City. They discuss how we define happiness and the metrics we use to assess it for ourselves as agency leaders. It’s time to get deep.

On this episode of THRIVE—now sponsored by Workamajig —Kelly chats with David Title of Bravo Media. In a world focused on “data versus delight”, opportunity might mean creating market demand instead of responding to it. They also briefly discuss whether or not positioning for industry verticals is as important when the products and services you’re agency provides are pioneering new territory.

On this episode of THRIVE—now sponsored by Workamajig —Kelly covers the importance of training your project managers with Ben Aston, Founder of The Digital Project Manager. They discuss the courses, resources and thought leadership articles for DPMs who are involved in waterfall, agile or hybrid methodologies at digital agencies.

On this episode of THRIVE—now sponsored by Workamajig —Kelly talks team trust with Jay Melone of New Haircut, a digital product strategy and training agency. Jay and Kelly discuss the impact of team dynamics, and how shame and vulnerability push us toward true innovation on behalf of our clients.

On this episode of THRIVE—now sponsored by Workamajig —Kelly talks voice technology with Matthew Gillen of Voxion, an app development platform for Alexa and Google Home. Matt and Kelly discuss the future of marketing and how agencies can more easily adapt to the emerging needs and demands of their clients’ customers.

On this episode of THRIVE—now sponsored by Workamajig —Kelly talks again with Dan Morris of Mindracer Consulting, a B2B sales enablement consultancy in NYC. Kelly and Dan focus on the top five reasons to reach out to prospects in order to add value; and adding value is what leads to the close.

On this episode of THRIVE—now sponsored by Workamajig —Kelly talks with Adam Brown, founder of Sircle Media, a social strategy firm in NYC. Kelly and Adam discuss how agencies can use different variations of content across their social media channels to attract prospects with portfolio work, enabling conversion prior to a conversation.

Kelly is joined by Robby Berthume, co-founder of agency collective Bull & Beard. Kelly and Robby talk about the business model for pairing vetted agencies with client needs, and how creative, media and technology agencies can learn more about this unique business development opportunity.

On this episode of THRIVE—sponsored by Workamajig —Kelly is joined by Matt Johnson, host of the YouX Podcast and CEO of Pursuing Results, a podcast production agency. Matt and Kelly discuss the power of pods for thought leadership, business development and more for creative agencies.

On this episode of THRIVE—now sponsored by Workamajig —Kelly chats with Andi Graham, CEO at Big Sea about taking on business partners, transitioning from waterfall to agile development, and the importance of culture on multi-location expansion. Lots of holistic insights and valuable takeaways from this show as Andi shares her story about her growing digital marketing and web development agency based in Florida and Colorado.

On this episode of THRIVE—now sponsored by Workamajig —Kelly talks with Michael Ventura of Sub Rosa about his new book, Applied Empathy, and its extension of Q&E Cards to foster deeper conversation. They discuss how an empathetic approach to problem-solving creates the most effective outcomes for clients, as well as how his agency’s culture is rooted in understanding human behavior at every level.